Insights
Practical thinking for businesses held together by memory and workarounds.
Clear explanations of why everyday processes become difficult, and what better usually looks like.
Workflow insight
Why customers keep chasing for updates
Customer chasing is often a visibility problem rather than a customer-service problem.
Read article Workflow insightFive signs your business relies too heavily on one person
Operational dependency often hides inside a capable employee who remembers everything.
Read article Workflow insightWhen a spreadsheet stops being enough
Spreadsheets are useful, but problems begin when one file becomes the database, workflow, inbox and audit trail.
Read article Workflow insightWhy small-business processes break as the company grows
Informal processes can work well at first, then become fragile as workload and complexity increase.
Read article Workflow insightWhat to fix before automating a business process
Automation is useful only after the underlying workflow is clear enough to automate safely.
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